Frequently Asked Questions
Everything you need to know about your Smoke Cartel experience.
How long does shipping typically take?
Most orders are processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Is your packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes or mailers with a generic return address to ensure your privacy.
What is your return policy for glass items?
We offer a 7-day return policy for unused items. If your glass arrives damaged, please take a photo immediately and contact our support team within 48 hours for a replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as Sezzle for interest-free installment payments.
Do you offer a glass protection warranty?
Yes, we offer an optional 'Glass Guard' protection plan at checkout which covers accidental breakage for a specified period after your purchase.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.